Help & Support

Type your question below, or choose from the list of frequently asked questions

Picnic Street is a proud, 100% Australian Owned business, aiming to be the bridge between everyday Australians and 100% Australian owned small to medium businesses. We are based in Melbourne but have partnered up with not only local Victorian businesses, also farmers and business based all throughout this great big island we call home. By shopping with us, you are supporting Australian livelihood throughout every aspect of the business cycle, from the farmer all the way through to the delivery person and everyone in between. On behalf of every Australian business and individual we have partnered up with, and the entire Picnic Street family, Thanks Mate!

The challenging times we are in, called for the revaluation of many aspects of our everyday lives. Seeing the impact 2020 has had on everyone, especially the small to medium businesses, who tend to be family based local entities, we saw the lack of connection between the grower and consumer. So, we set out to bridge this gap, and in doing so, assist the businesses with reaching more customers and allowing the public to support local businesses. In essence, this is about Australians looking out for Australians.

Please sign up and join our mailing list, we will keep you in the loop of all upcoming Ripper Deals, New Arrivals and more.

Our standard delivery fee is $9.95. We offer free delivery for orders over $100.00

No, you can order as little and as more as you like.

You can use our postcode checker, found on our product pages or at checkout.

Our delivery time depends on your location. Use our postcode checker to see if you fall into the next-day delivery catchment, and remember, next day delivery cut-off time is 1pm.

1pm is our cut-off time.

Sorry, currently we do not have a pickup option available, but we are more than happy to deliver your orders right to your door.

Yes, you can specify such a request and our delivery mates will leave your deliveries at the safest point available in front of your door.

The delivery date and timeframe will be detailed upon checkout.

Our aim is to service the entire Melbourne Metropolitan area and have differing delivery days for varying suburbs. We are planning on expanding the Next Day Delivery service to as many suburbs as possible, hope to have this service available for all location in the future.

If an item you have ordered is damaged please email us at customerservice@picnicst.com.au we will issue you a credit.

If an item you have ordered is missing and is not listed as out of stock on your invoice, please email us at customerservice@picnicst.com.au we will issue you a credit or have the missing item delivered to you within 24-48 hours.

No, as we do not charge you for out of stock item. To get these items, you will need to place another order. We are happy to let you know when we have them in stock again.